Refund policy

Last updated: June 19, 2026

Overview

This policy explains how cancellations, returns, refunds and WYNCH credits work. Your legal consumer rights are not affected by our voluntary WYNCH Taste Guarantee.

Return Address

März Fulfillment Services UG
Gut Heinrichshof 12
22969 Witzhave
Germany

EU Right Of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days after delivery, without giving a reason.

You can exercise this right using the cancellation or return option available from your order page, where available, or by contacting us at hi@wynch.wine with your name and order reference.

Please contact us before sending a return so we can identify your order and confirm the return process. This does not limit your statutory right of withdrawal.

If your order has not been fulfilled yet, we will treat this as a cancellation request. If your order has already been delivered, we will treat this as a withdrawal / return request.

Submitting a request does not automatically cancel the order or trigger an immediate refund. We will verify the request against the order details, order status and applicable legal rules. Confirmation will be sent to the email address associated with the order.

Returns

To receive a refund under the right of withdrawal, eligible products must be returned unopened, unused and in their original condition, unless applicable law provides otherwise.

You are responsible for the direct cost of returning products within the cooling-off period, unless we agree otherwise or applicable law requires otherwise.

Some products may be excluded from return where permitted by law, including personalized products, rapidly perishable goods, opened products that cannot be returned for health or hygiene reasons, gift cards and digital products.

Damaged, Defective Or Incorrect Products

If a product arrives damaged, defective or incorrect, contact us at hi@wynch.wine with your order number and photos. If the issue is confirmed, we will offer a replacement, refund or another remedy required by law.

Refunds

Refunds under your legal rights are normally issued to the original payment method. We may withhold the refund until we receive the returned goods or proof that they have been sent back.

WYNCH credits are not used for statutory withdrawal refunds.

WYNCH Taste Guarantee

If a bottle recommended by WYNCH does not match your taste, contact us within 30 days after delivery. You can keep the bottle, tell us what did not work for you, and we will give you 100% of what you paid for that bottle in WYNCH credits for your next order.

WYNCH credits apply only to the price actually paid for the eligible bottle after discounts, bonuses, gift cards or other promotions. Delivery fees and other non-product charges are not included.

This voluntary guarantee is limited to up to one-third of the bottles in an order, rounded down, with a minimum of one bottle for orders of one or two bottles, and a maximum of four bottles per customer per calendar month.

The WYNCH Taste Guarantee is separate from, and does not limit, your legal rights, including your EU right of withdrawal and your rights for damaged, defective or incorrect products.

Contact

For any cancellation, withdrawal, return, refund or WYNCH credits question, contact us at hi@wynch.wine.